James Yeh
Asian Operators Urged to Embrace Customer Experience Management in 2015 to Boost Loyalty and Cut Churn Issues
December 19, 2014 | EditorWidening choice and increasing competition means operators need innovation to keep their customers happy
Mobile network operators across Asia have been urged today to make 2015 the year of CEM (Customer Experience Management) adoption as they continue their fight for … Read More
SpatialBuzz Moves into North America and Asia to Meet Customer Demand
October 6, 2014 | EditorNew appointments, new offices, as operators across the world look to deploy the company’s unique CEM solution
SpatialBuzz, the cloud-based customer experience analytics and service monitoring specialist, has appointed senior personnel and opened new facilities in Toronto and Taipei as … Read More
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Open Mobile Alliance Elects Board Leaders from Deutsche Telekom/T-Mobile, AT&T, Telecom Italia
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March 15, 2023
New TCG Work Group will focus on data centre security
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