Customer Experience Management
SpatialBuzz Launches HDAnalytics+ to Help Operators Improve Customer Satisfaction
January 26, 2015 | EditorNew Solution Brings Crowd-Shaping to Telecoms
Cloud-based customer experience analytics and service monitoring specialist, SpatialBuzz, today launched HDAnalytics+, a major enhancement of its award-winning cloud-based CEM (Customer Experience Management) platform that helps operators improve their networks and increase customer satisfaction. … Read More
Transparency is the Key to Drastically Cut Network Operators’ $15US Billion Annual Outage Revenue Loss
October 24, 2014 | EditorEmpowering both customers and the network operator will create new era in CEM and bring cost savings, boost customer loyalty and reduce churn
Being transparent with users about network performance is set to transform Customer Experience Management (CEM) across the … Read More
SpatialBuzz Moves into North America and Asia to Meet Customer Demand
October 6, 2014 | EditorNew appointments, new offices, as operators across the world look to deploy the company’s unique CEM solution
SpatialBuzz, the cloud-based customer experience analytics and service monitoring specialist, has appointed senior personnel and opened new facilities in Toronto and Taipei as … Read More
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Open Mobile Alliance Elects Board Leaders from Deutsche Telekom/T-Mobile, AT&T, Telecom Italia
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March 15, 2023
New TCG Work Group will focus on data centre security
March 13, 2023
