Solgari, the leading business cloud communications provider, has today announced its successful deployment at BCK and its sister company BCK Wealth Management Ltd (BCK). Solgari has replaced BCK\u2019s entire traditional landline infrastructure with a cloud-based telephony solution that offers low cost, instant voice communications for all users across all internet connected endpoints. Supporting BCK during a period of rapid growth and relocation, the service is ideally suited to its high call volumes, international footprint and budget, as well as complying with the strict compliance regulations of its industry. <\/p>\n
The BCK group is a highly respected audit, tax, and consultancy firm based in Ireland also incorporating a Financial Brokerage firm specialising in Pension Planning and Investment advice. Following several years of steady growth, the company had to relocate to larger offices and required a telephony solution for its new premises immediately, with no interruptions to its communications with clients. From start to finish, Solgari was able to install its telephony solution in just 60 hours, with most of the work taking place over the course of a single weekend. Because the Solgari solution is cloud based, there were no additional infrastructure requirements and upfront costs to consider, making the process incredibly fast and economical \u2013 two of BCK\u2019s main considerations when selecting a communications partner.<\/p>\n
The platform now supports BCK\u2019s entire telephony needs, consisting of more than 500 calls per day on average. As many of these calls are with large international corporate clients, the quality and reliability of service was thereby essential, not least because the area surrounding the new office has poor connectivity. All of BCK\u2019s calls are also subject to strict financial regulations, this being one of the main reasons why BCK chose to switch to a cloud-based solution over the traditional landline services it had used in its previous office. With increased flexibility and disaster recovery options, Solgari\u2019s solution also allows for BCK to easily record and archive conversations with clients should it need to in future \u2013 as per forthcoming regulations which would require all financial services organisations to do so. <\/p>\n
\u201cFirst and foremost, it was really important that call quality was top notch,\u201d said Darren Connolly, BCK owner and director. \u201cThe phone remains one of the main ways we communicate with clients, no matter where they are in the world. It is often the first way we communicate with potential new clients too, and if you make a bad impression then, there\u2019s no going back. Speak to anyone planning to move office or home, and you\u2019ll know that setting up new phones lines can be a real headache. It can take an age and cost a fortune, and you\u2019re usually at the mercy of giant companies like BT and subject to their timetable. It\u2019ll get done, but usually not how or when you need it. Solgari were a dream to work with, meeting every target we set them for delivery, service quality and support.\u201d<\/p>\n
\u201cThe cloud is uniquely suited to the financial services industry,\u201d said Solgari co-founder and CFO, Edward Grant. \u201cIn no other industry are the benefits of cloud-based communications so apparent, with BCK a great example of the cost, time and compliance advantages. Indeed, FS regulations are only going to get stricter. When they do, companies won\u2019t want to be caught short with out of date solutions, nor will they relish the prospect of expensive modifications and add-ons to services that are no longer fit for purpose. They will instead turn to the cloud in full force.\u201d <\/p>\n","protected":false},"excerpt":{"rendered":"
Solgari, the leading business cloud communications provider, has today announced its successful deployment at BCK and its sister company BCK Wealth Management Ltd (BCK). Solgari has replaced BCK\u2019s entire traditional landline infrastructure with a cloud-based telephony solution that offers low … Read More<\/a><\/span><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[2084,2085,2086,1943],"class_list":["post-5860","post","type-post","status-publish","format-standard","hentry","tag-bck-wealth-management-ltd","tag-darren-connolly","tag-edward-grant","tag-solgari"],"_links":{"self":[{"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=\/wp\/v2\/posts\/5860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5860"}],"version-history":[{"count":2,"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=\/wp\/v2\/posts\/5860\/revisions"}],"predecessor-version":[{"id":5864,"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=\/wp\/v2\/posts\/5860\/revisions\/5864"}],"wp:attachment":[{"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5860"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5860"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}