{"id":4605,"date":"2015-06-10T10:36:57","date_gmt":"2015-06-10T10:36:57","guid":{"rendered":"http:\/\/www.telecomstalk.com\/?p=4605"},"modified":"2018-06-06T10:05:48","modified_gmt":"2018-06-06T10:05:48","slug":"utel-forget-copper-vs-fibre-operators-need-to-focus-on-quality-of-service-to-win-customers","status":"publish","type":"post","link":"https:\/\/www.telecomstalk.com\/?p=4605","title":{"rendered":"UTEL: \u201cForget Copper vs. Fibre \u2013 Operators Need to Focus on Quality of Service to Win Customers\u201d"},"content":{"rendered":"<p>The long-running debate between copper and fibre could soon be answered with consumers beginning to place more emphasis on quality of service than ever before.<\/p>\n<p>That was the message from Max Penfold, of UTEL, a leading research and development company, following this year\u2019s CommunicAsia Conference and Exhibition.<\/p>\n<p>According to the International Sales Manager, the show revealed that a network\u2019s quality of service is the most important factor for people \u2013 which could see copper pull ahead of fibre in the ongoing battle with the majority of operators yet to install centralised fibre testing systems.<\/p>\n<p>\u201cIt doesn\u2019t matter whether it is fibre or copper, people are more and more looking to get quality of service out of the network and, to a lesser or greater extent, these people are hoping and praying that operators are beginning to realise it is important too,\u201d said Penfold. \u201cWe are beginning to see evidence that this is starting to happen. Malaysia Telecom, for example, is currently looking at how it can have a proper managed network which will not only give their customers a better future but also reduce operating costs.\u201d<\/p>\n<p>UTEL\u2019s Fast Light is used as the basis for such a centralised G-PON fibre management system \u2013 the only technology in the world available today that is able to reliably detect ONT reflections through 128 split PONs without expensive wavelength dependent reflectors.<\/p>\n<p>Consistency and speed of response are not the only benefits to come from a centralised testing system, continued Penfold, as OPEX can be reduced at the same time through using Fast Light.<\/p>\n<p>Another major gain for operators, Penfold went on, is that each time a network is modified a new reference can be generated which ensure records are up-to-date and field staff are always directed to the exact location of any problem found.<\/p>\n<p>\u201cThis was a hot topic at CommunicAsia as it is an issue we have found to be particularly relevant in the APAC market due to the rapid growth of its fibre networks,\u201d concluded Penfold. \u201cNow is certainly the time for operators to act on the reliability of their fibre networks. Those that don\u2019t could be in danger of losing out to those that can guarantee customers an uninterrupted connection \u2013 even if that means moving back to copper.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The long-running debate between copper and fibre could soon be answered with consumers beginning to place more emphasis on quality of service than ever before.<\/p>\n<p>That was the message from Max Penfold, of UTEL, a leading research and development company, &#8230; <span class=\"more-link\"><a href=\"https:\/\/www.telecomstalk.com\/?p=4605\" class=\"more-link\">Read More<\/a><\/span><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[1132,65],"class_list":["post-4605","post","type-post","status-publish","format-standard","hentry","tag-max-penfold","tag-utel"],"_links":{"self":[{"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=\/wp\/v2\/posts\/4605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4605"}],"version-history":[{"count":3,"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=\/wp\/v2\/posts\/4605\/revisions"}],"predecessor-version":[{"id":4608,"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=\/wp\/v2\/posts\/4605\/revisions\/4608"}],"wp:attachment":[{"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4605"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.telecomstalk.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}