Who we are
TelecomsTalk is operated by Proactive International PR Ltd, registered in England and Wales with company number 07369788. Our registered office is Boxer Retreat, Langhurstwood Road, Horsham, West Sussex, RH12 4QD. We are responsible for the personal information described here. Contact us at hello@telecomstalk.com.
Information we use and why
- Enquiries and corrections: your name, email address, organisation and information you include in a message. We use these to reply, consider the issue and keep a record of relevant correspondence. Providing this information is voluntary, but we need enough detail and a reply address to respond.
- Website operation: technical information such as IP addresses, browser details, requested pages, request times and security records, used to deliver, maintain and protect the website.
- News: names, professional roles, quotations, photographs and other information relevant to our reporting. This comes from contributors, companies and their representatives, press releases, public announcements and other sources identified in the relevant story.
We normally rely on our legitimate interests in answering correspondence, running a secure website and publishing an accurate telecoms news service and archive, taking account of people’s privacy. Where processing is necessary to meet a legal duty, we rely on that obligation. Where we request consent for a particular activity, we explain that activity when asking.
Published news
Information in published stories is public and may be indexed by search engines or shared by others. To request a correction or raise a privacy concern, email us with the article link and the issue. We consider requests individually, taking account of accuracy, privacy, freedom of expression and any applicable journalism provisions.
Who receives information
Authorised staff and our website hosting, maintenance, security, backup and email-delivery providers handle information needed for their work. We may also disclose relevant information to professional advisers, regulators or authorities where legally required or otherwise lawfully justified. Information included in a news story is disclosed publicly.
How long we keep information
We keep correspondence while handling the enquiry or correction and any reasonably expected follow-up. Relevant records may be kept longer to resolve a dispute or meet a legal obligation. Technical and security records are retained for the period needed to diagnose faults, investigate abuse and resolve related incidents. Published stories and supporting editorial records are retained while justified by the value of the news archive, accuracy, permissions or legal matters, subject to review and applicable rights. Backups are replaced through the backup cycle, so deletion from the live system may not immediately remove an older backup copy.
Your rights and complaints
Depending on the circumstances, you can ask to access, correct or erase your information, restrict its use or receive certain information in a portable form. You can object to processing based on legitimate interests. Where we rely on consent, you can withdraw it at any time without affecting earlier lawful processing.
Email hello@telecomstalk.com to exercise a right or raise a concern. Rights are subject to applicable conditions and exemptions. We normally respond to rights requests within one calendar month, with any permitted extension explained. We acknowledge data-protection complaints within 30 days and investigate without undue delay. You can also complain to the Information Commissioner’s Office.
Cookies and similar technologies
Cookies and browser storage can support website functions or measure usage. The rules depend on their actual purposes. Some uses, such as strictly necessary security or login functions, can be exempt from consent. Other uses require consent before activation; certain limited statistical or preference uses may qualify for an exception with information and a simple way to object.
Changes
We update this notice when our practices change and show the revised date. We provide additional information or request a new choice where required.