SpatialBuzz was today shortlisted for the CEM (Customer Experience Management) Award by the Telecoms.com Awards, after deploying its Live Check solution to Telef\u00f3nica Germany. The Award recognises outstanding achievements from service providers and suppliers in their customer relationship management.<\/p>\n
The Live Check solution, deployed at Telef\u00f3nica Germany, delivers a unique, real-time and location-based customer perspective on user experience, while helping to manage customer expectations about the network \u2013 delivering cost reductions and impacting customer satisfaction in a positive manner, a combination rarely achieved in the industry.<\/p>\n
By deploying SpatialBuzz\u2019s Live Check solution, Telef\u00f3nica empowered its customers by providing visibility of real-time network capabilities and status checks. This enables customers to self serve for network issues and provides internal departments with the advanced CEM analytics systems to detect and resolve network issues. <\/p>\n
SpatialBuzz, one of the world\u2019s fastest growing customer experience analytics and service monitoring companies, has already produced award-winning CEM solutions for mobile network operators. \u201cWe\u2019re delighted that our Live Check solution has been shortlisted for the award as it demonstrates the progress we continue to make within CEM\u201d, said Andrew Blake, CTO of SpatialBuzz. \u201cOur solution delivers significant cost reductions by turning customers into an army of network performance watchers, which in turn alleviates call centre workloads. A network operator can expect a return on investment within just one year and a tenfold payback in three.\u201d<\/p>\n
Since the deployment of SpatialBuzz\u2019s software, Telef\u00f3nica\u2019s call centres have achieved network related call reductions of 49% on normal days, rising to 72% during major incidents. Overall Live Check has increased call centre efficiencies and reduced customer frustration while improving cross-departmental communication. For further information about SpatialBuzz, visit http:\/\/www.spatialbuzz.com.<\/a> For media enquiries, please contact Dana Hare at dana.hare@proactive-pr.com<\/a>\/ or Russell Cafferty at russell.cafferty@proactive-pr.com<\/a> or call +44 (0)1636 812 512. <\/p>\n","protected":false},"excerpt":{"rendered":" SpatialBuzz was today shortlisted for the CEM (Customer Experience Management) Award by the Telecoms.com Awards, after deploying its Live Check solution to Telef\u00f3nica Germany. The Award recognises outstanding achievements from service providers and suppliers in their customer relationship management.<\/p>\n
\nFor more information on SpatialBuzz\u2019s initiative with Telef\u00f3nica Germany please view this video: http:\/\/youtu.be\/F9O231nl2GY.<\/a><\/p>\n