At the annual CEM in Telecoms: European Summit (23-25 September 2013, Vienna, Austria), senior representatives from more than 30 leading EMEA operators will gather to debate how to embed CEM into the DNA of their organisations and deliver a profitable multi-channel customer experience.<\/p>\n
View the full programme here: http:\/\/www.cemintelecomseurope.com\/Brochure.aspx <\/p>\n
\u201cOperators are under immense pressure to differentiate themselves in one of the most competitive marketplaces in the world. Plus, they are facing difficult decisions in prioritising what budget cuts they can and cannot make in order to maintain an optimal customer experience and prevent churn.<\/p>\n
\u201cCEM in Telecoms: European Summit will provide senior decision markers with the perfect platform to share, network and learn from other leading operators in the EMEA region.\u201d said Francesca Pezzoli, Senior Marketing Manager at Telecoms IQ \u2013 IQPC.<\/p>\n
The event (www.cemintelecomseurope.com) will feature operator case studies led by:<\/p>\n
\u2022\tSVP of Consumer Marketing, T-Mobile Austria
\n\u2022\tDirector of Customer Experience Management & Business Intelligence, Turkcell
\n\u2022\tDirector of Customer Relations Strategy, Orange Polska
\n\u2022\tHead of Global NPS Programme, Vodafone Group
\n\u2022\tManager of Customer Focus, KPN
\n\u2022\tHead of Customer Management, A1 Telekom Austria
\n\u2022\tHead of Customer Experience Design Voice & Self Service Solutions, Deutsche Telekom
\n\u2022\tHead of Quality & Customer Experience Department, Slovak Telekom<\/p>\n
For more information on Customer Experience Management in Telecoms: European Summit, taking place from 23-25 September 2013, in Vienna, Austria, including the industry leading speakers and latest agenda, please visit: http:\/\/www.cemintelecomseurope.com.<\/p>\n","protected":false},"excerpt":{"rendered":"