SpatialBuzz Wins Second Telecoms.com Best Customer Experience Management Award

December 9, 2014 | Editor

SpatialBuzz has been honoured for a second time at the Telecoms.com Awards as the winner of the CEM (Customer Experience Management) accolade, for the deployment of its innovative Live Check solution with Telefónica Germany. The Award recognises SpatialBuzz’s exceptional achievements … Read More

BT Infinity Labs Recognises SpatialBuzz for Outstanding Innovation in Customer Service

November 25, 2014 | Editor

Cloud-based customer experience analytics and service monitoring specialist, SpatialBuzz has been shortlisted for the 4th BT Infinity Labs programme, held in conjunction with TechHub, for its work with Telefónica UK and Germany. The programme recognises innovative solutions that help businesses … Read More

SpatialBuzz Shortlisted for Telecoms.com Award

November 3, 2014 | Editor

SpatialBuzz was today shortlisted for the CEM (Customer Experience Management) Award by the Telecoms.com Awards, after deploying its Live Check solution to Telefónica Germany. The Award recognises outstanding achievements from service providers and suppliers in their customer relationship management.

The … Read More

Transparency is the Key to Drastically Cut Network Operators’ $15US Billion Annual Outage Revenue Loss

October 24, 2014 | Editor

Empowering both customers and the network operator will create new era in CEM and bring cost savings, boost customer loyalty and reduce churn

Being transparent with users about network performance is set to transform Customer Experience Management (CEM) across the … Read More

SpatialBuzz Moves into North America and Asia to Meet Customer Demand

October 6, 2014 | Editor

New appointments, new offices, as operators across the world look to deploy the company’s unique CEM solution

SpatialBuzz, the cloud-based customer experience analytics and service monitoring specialist, has appointed senior personnel and opened new facilities in Toronto and Taipei as … Read More